Examples of corporations implementing AI in their customer service operations are as follows:
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Krafton: This company utilizes Zendesk to cater to customers across various locations and brands, by automatically directing tickets to the appropriate agent.
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HomeServe: They employ a conversational AI platform from Google named Charlie, which manages over 11,000 calls each day, promptly providing responses and scheduling appointments.
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Macy’s: The retail giant uses cognitive AI technology with their smartphone-based assistant, ‘Macy’s On Call,’ to provide customers in stores with personalized responses tailored to their needs.
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Volvo: The automaker has implemented an early warning system that scrutinizes driving conditions and forecasts when car parts might need replacement, thereby enhancing customer safety and experience.
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Boxed: This company’s Smart StockUp AI tool anticipates when customers may be running out of everyday items and suggests restocking options based on past shopping patterns.
