To establish a customer support bot on your website, adhere to the following guidelines:
Methodology of Development
- Select Your Methodology: Opt for either rule-based, AI or machine learning, or a combination of these approaches.
Establish Objectives and Choose Platform
- Determine Objectives and Choose Platform: Identify the objectives and decide on the platform where the chatbot will be implemented.
Construct the Chatbot
- Construct Your Chatbot: Design the chatbot script with objectives in mind, ensuring it is concise, personalized, and includes casual conversation features.
Evaluate the Chatbot
- Evaluate Your Chatbot: Utilize chat testing tools such as Selenium to guarantee efficient service prior to launching.
Categories of Chatbots
- Categories of Chatbots: Select between machine-learning AI chatbots and rules-based chatbots according to your business requirements.
For an in-depth guide on how to set up a customer service chatbot, you can consult available resources that offer step-by-step guidance on how to create and integrate a chatbot into your website without needing coding abilities.
