https://www.afiniti.com | Bermuda | 2006 | $327.2M
Afiniti is a multinational applied artificial intelligence company that uses its patented AI technology to identify and predict valuable patterns of human behavior. The company’s solutions are designed to better pair customers with the most suitable contact center agents, resulting in higher quality interpersonal interactions and driving measurable increases in revenue and customer lifetime value for enterprises. Afiniti’s AI-powered customer experience solutions are used globally across various industries, including healthcare, telecommunications, travel, hospitality, insurance, and banking. The company is committed to responsible AI development, with products designed in accordance with six key principles: accountability, explainability, transparency, fairness, data protection, and compliance.
