https://www.netomi.com | United States | 2015 | $47M
Netomi is an AI platform for customer service that enables businesses to automate ticket resolution, enhance agent productivity, and improve customer experience. It supports over 100 languages and integrates with various customer service tools. Netomi operates on a subscription model and works with global enterprises in retail, travel, telecommunications, finance, and insurance industries. Customers have reported significant improvements in customer service operations, including up to 40% of tickets resolved on the first day, 50% reduction in support costs, and 70% increase in customer satisfaction.
